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To start the return process for your order, please enter your email address or phone number and the order number below.

How to start a return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

Return Fees

  • Original shipping charges are non-refundable
  • You are responsible for return shipping. 

 

What items are returnable?

Online returns must be recieved by The Midwest Girl within 14 days of delivery.

  • All items must be unwashed and unworn. 
  • Any items with deoderant, perfume, makeup, or any other product stains or scents are not returnable. Customer will incur shipping costs to have the attempted return sent back to them.
  • All sales are FINAL on all sale items, mugs, candles, hats, jewlery, hair accessories, and socks.
  • No returns or exchanges on donated or contest merchandise. 
  • Returns cannot be made at The Midwest Girl if item is purchased at one of our retailers. Please see store of perchase for return/exchange policy. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund (less the original shipping charge) will be processed, and a credit will automatically be applied to the original method of payment within 10 buisness days.
  • Please note: If your order qualified for FREE shipping and a return would bring your order total less than $100, the original shipping charge will be deducted from your refund. 

 

Looking to exchange?

  • For exchanges, you will start by going through the return process of the item you would like to exchange.
  • You must then order the new item that you would like to exchange with. We encourage you to order your new size ASAP.
  • This ensures your size will not be sold out by the time we recieve your return.
  • If your return is approved, then your refund (less the original shipping charge) will be processed, and a credit will automatically be applied to the original method of payment within 10 buisness days.
  • We do not hold items
  • Customer is responsible for both shipping charges.