All in-stock items typically ship within 1-3 business days and should arrive within 3 to 5 business days from the ship date. We ship via USPS.
If the product you have ordered is out of stock or on backorder we will contact you with an estimated ship date of the backordered item. Occasionally issues may arise that lead to an unexpected backorder situation and we will alert you as soon as we are made aware that this issue exists.
Please note The Midwest Girl® cannot be held responsible for lost or stolen packages. Once your package leaves our shop we have no control of the route it takes. We are here to help with any questions regarding tracking or shipping methods. Lost packages are no doubt frustrating, but please be kind!
All unworn/non-sale merchandise can be returned for full refund or exchange within 14 days of purchase. Receipt must be present. Gift receipts will have a 30 day exchange window from date of purchase. Please allow us to help you in store or via email to ensure proper size to reduce the chance of return. We ask for complete transparency with returns as we are a small family business.
*ONLY 1 exchange is allowed per transaction.*
*Any attempt to return an item with deodorant, perfume, make up or any other product stains or scents your return will be denied. Customer will incur shipping costs to have the attempted return sent back to them*
Online returns must be received by The Midwest Girl® within 14 days of day of delivery. All directions can be found on the white return slip in package. Didn't receive one? Send us an email (email@example.com) Customer is responsible for return shipping. Returns received after 14 days are only valid for size exchange. Return slip must be present in package. Refunds (less shipping charge) will be processed once received back in store. You will receive an email notification. Please note: If your order qualified for FREE shipping & a return would bring your order total less than $100, the original shipping charge will be deducted from your refund.
QUESTIONS on an order? Or issues with an order? Please email: firstname.lastname@example.org
For online exchanges: We encourage you to order your new size ASAP. As soon as we receive your return back in our store, we will refund your order. This ensures your size will not be sold out by the time we receive your return. We do not hold items. Customer is responsible for both shipping charges.
All SALES are FINAL on mugs, hats, necklaces, socks and sale merchandise. NO RETURNS or EXCHANGES on donated or contest merchandise.
Returns cannot be made at The Midwest Girl® if item is purchased at one of our retailers. Please see store of purchase for return/exchange policy.
What is sizing like?
Unless noted different, all our tees are unisex. They are soft, cozy, and meant to be a comfortable fit. Not too tight, not too big. If you like your tees a bit snugger, size down! If you want your tee to be a true tee shirt fit, order your normal size! We are always here to help with sizing via email, social media or phone call!
What if there is a quality issue past the 14 day return window?
We want your new merchandise to be your “go to”. Our tee shirts should not fall apart after a few washes, but things can happen! If you are unhappy with a recent purchase, PLEASE reach out to us via email. We would be so much happier to fix a problem rather than you never wanting to purchase another MWG tee!
Please send inquiries to email@example.com
Do you offer in store pick up?
Absolutely! This is great if a new item is released and you are worried about not making it to the shop before they sell out! If you shop online, you can easily select standard shipping, or Dubuque in store pick up. Your item then will be pulled and prepared for shipment or bagged and ready for pick up during our business hours! We will email when your order is ready! We also offer curbside pick up during our business hours!
If my size is sold out online, could it be in stock in store?
Our inventory online/in store is exactly the same. If you are curious if a certain tee or item will be restocked, please reach out and we can give you more information! You can also easily sign up for an emailed restock notification next to the item you want!
Is The Midwest Girl® an original brand?
Yes, The Midwest Girl® is a registered trademark co-founded by sisters Marah Odgers and Marissa Hoffmann. Anything being sold outside of our website and boutique is not our product and an infringement of our copyright.
Midwest Meat® and Midwesty® are also trademarks by The Midwest Girl®. Midwest Daughter is trademark pending.
Do you offer wholesale?
Yes! Please email inquiries to firstname.lastname@example.org or fill out the Become a Retailer application at the top of our website!