Return Policies

Starting a return?

Access your account using the email associated with the order by clicking the red button in the upper right hand corner or by clicking here
After selecting the appropriate order, follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved

Online returns must be recieved by The Midwest Girl within 30 days of delivery.

All items must be unwashed and unworn.
Any items with deoderant, perfume, makeup, pet hair or any other product stains or scents are not returnable. Customer will incur shipping costs to have the attempted return sent back to them.
All sales are FINAL on all FINAL SALE items, mugs, candles, drinkware, can coolers, hats, stickers and socks.
No returns on donated or contest merchandise. However, we will honor size exchanges.
Returns cannot be made at The Midwest Girl if item is purchased at one of our retailers. Please see store of purchase for return/exchange policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (less the original shipping charge) will be processed, and a credit will automatically be applied to the original method of payment within 10 business days. Likely it is much sooner!
Please note: If your order qualified for FREE shipping and a return would bring your order total less than $75, the original shipping charge is subject to be deducted from your refund.

At this time we do not offer online exchanges. We are able to process exchanges in store.

If you are wanting to receive a different size/style, you will need to submit a new online order.
You can then follow the steps above to return the item(s).

Holiday exchange policy is in place October 15th-December 24th
Any purchases made during this time are eligible for an exchange through January 31st with a receipt
Please note that any items that were purchased as FINAL SALE are not eligible for exchange